At Pawfords, we are committed to protecting your privacy and handling your personal data in a safe and responsible way. This Privacy Policy explains how we collect, use, and protect your information when you use our website or services.
1. Who We Are

Pawfords is a pet care service based in Eltham, providing dog walking, pet sitting, and related services.

If you have any questions about this policy, please contact us at:
📧 hello@pawfords.co.uk

📞 07763 251101

2. What Information We Collect

We may collect and process the following information:

Your name
Contact details (email address, phone number)
Address (for service visits)
Information about your pet(s) (e.g. name, breed, medical needs)
Any details you provide via contact forms, email, or phone

We only collect the information necessary to provide our services effectively.

3. How We Use Your Information

We use your information to:

Respond to enquiries
Provide and manage our services
Arrange bookings and appointments
Communicate with you about your pet
Send updates or important service information

We do not sell, rent, or share your personal data with third parties for marketing purposes.

4. How We Store Your Data

Your personal data is stored securely and only kept for as long as necessary to provide our services or meet legal obligations.

We take appropriate measures to protect your data from unauthorised access, loss, or misuse.

5. Sharing Your Information

We may share your information only when necessary, such as:

With veterinary professionals in case of emergency
If required by law

We will never share your data unnecessarily.

6. Your Rights

Under UK data protection laws, you have the right to:

Access the personal data we hold about you
Request corrections to inaccurate data
Request deletion of your data (where applicable)
Object to or restrict how your data is used

To exercise any of these rights, please contact us using the details above.

7. Cookies

Our website may use cookies to improve your browsing experience.

Cookies are small files stored on your device that help us understand how visitors use our website. You can choose to disable cookies through your browser settings.

8. Third-Party Links

Our website may include links to other websites. We are not responsible for the privacy practices of those sites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Pawfords
📧 hello@pawfords.co.uk

📞 07763 251101